How Kumir worksPurchase with confidence
Money-back if unfulfilled
Decline, expire, or Kumir cancel → refund or iOS credit. Delivered work stays delivered.
You get your money back if talent declines, the SLA expires, or Kumir cancels before fulfillment. Web and Android refund the original payment method. iOS becomes Kumir credit because App Store billing usually cannot send the money back to the card.
A delivered personalized video is custom work and is not returnable.